21-May-13, 03:15 PM
- Cable Engineering Services is responsible for the installation, maintenance, and repair of the University telecommunications cable systems and network infrastructure. Cable Engineering performs all the physical Moves, Adds, and Changes (MACs) to the telecommunication systems as well as providing cabling services and design assistance to campus units.
- The Systems Office can answer questions about your monthly telecommunications bill and long distance services. We also can provide you with information about establishing an "800" number on campus.
- Technical Services oversees all technical operations associated with the Aastra-Ericsson/UMASS telecommunications system at the UMASS-Amherst campus.
Voice Application Services
- Voice Application Services is responsible for the administration, operation and support of the Universitys enterprise voice application systems, including voice mail, automated call distribution (ACD), and unified communication and messaging. This office provides expert consultation and technical support to the organization and to the campus subscriber community in all issues related to the these services. This office is also the primary point of contact for inquiries related to departmental cellular phone rentals and wireless provider discounts.