Cable Engineering

• Cable Engineering Services is responsible for the installation, maintenance, and repair of the University telecommunications cable systems and network infrastructure. Cable Engineering performs all the physical Moves, Adds, and Changes (MACs) to the telecommunication systems as well as providing cabling services and design assistance to campus units.

Customer Service

• The Customer Service department is the primary contact point for people inquiring about a wide variety of telecommunication services. Our customers consist of members of the University community as well as people needing to communicate with faculty, staff or students on campus.

• Contact Information
  Customer Service Representative

  545-2171
  phoneservice@oit.umass.edu

Systems Office

• The Systems Office can answer questions about your monthly telecommunications bill and long distance services. We also can provide you with information about establishing an "800" number on campus.

Technical Services

• Technical Services oversees all technical operations associated with the Aastra-Ericsson/UMASS telecommunications system at the UMASS-Amherst campus.

Voice Application Services

• Voice Application Services is responsible for the administration, operation and support of the University’s enterprise voice application systems, including voice mail, automated call distribution (ACD), and unified communication and messaging. This office provides expert consultation and technical support to the organization and to the campus subscriber community in all issues related to the these services. This office is also the primary point of contact for inquiries related to departmental cellular phone rentals and wireless provider discounts.