Main Billing | Transferring Billing Expenses

Avoiding Grant Account Problems

Example of how to avoid any problems:

1. Research what items are currently being billed to that speed type. The Telecom Systems Office runs a complete bill (all calling card and authorization codes appear regardless of usage) quarterly.

2. Find out if the grant account will be extended. If it won't, a new speed type must be issued. Telephone services on the speed type need to be deactivated or transferred to a new speed type before the grant ends.
   Note: When a grant expires, the telecommunication charges are not automatically deactivated.
   

3. Sometimes it takes time to get a new speed type. If a new speed type is not available, transfer expenses to a speed type that can temporarily absorb the charges. Once a new speed type is available, the past and future expenses can be transferred via the "Telecom Expense Transfer Form."

4. If telephone services should be continued, complete the Telecom Expense Transfer Form using a valid new speed type and appropriate project/grant number.

5. If telecommunication services are to be deactivated, call Customer Service at 545-2171.

545-5737
phonebill@oit.umass.edu