Back

Telephone Problems

PROBLEM

Loose telephone cords can cause the following problems with telephones:

• No Dial Tone
• Phone is Blocked
• Display is Blank
• Static on the Line

Possible Solution

• Reset Your Telephone
  To reset your telephone, try one or more of the following:
  • Unplug the telephone cord from the wall jack and plug it back in. Wait 30 seconds.

  • Unplug the telephone cord from the phone jack and plug it back in. Wait 30 seconds.

  IMPORTANT! When you unplug and replug any cord on the phone, you MUST give the equipment approximately 30 seconds to do a "self test" and reset itself.

  If you still have no dial tone, place the handset down and lift it again. Or, you can press Clear (or C) and/or press Access 1 several times.

  Be patient! You will soon get the dial tone back. If you do not get your dial tone back or if your problem still persists, please call Customer Service at 545-2171 to report the trouble, between 8 a.m. and 5 p.m.

545-2171
phoneservice@oit.umass.edu