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INTERMITTENT PROBLEM AFFECTING SOME CALLS COMING FROM OFF-CAMPUS

[Creation Date: 05-Nov-08]

The Amherst campus PBX system is experiencing occasional call problems where calls arriving from off-campus would fail intermittently affecting some callers. A number of our Verizon trunks terminate in the residential telephone switch and some calls coming in from off-campus are routed via those trunks by Verizon. The residential switch then routes these calls over to the administrative side if necessary; consequently, calls to administrative numbers arriving from off-campus may be routed via the residential PBX and may also experience difficulties. Reports indicate that some callers heard "All trunks are busy" announcements when trying to reach an on-campus extension.

UMass staff and Black Box/Aastra support are working to resolve the issue promptly. In the event your call fails, please hang up and try your call again. Thank you for your patience.