Main Telephone Services

Features

Accept 2nd Call (optional)

• This feature allows you to receive a 2nd call while on the telephone with another call.

Automatic Callback (on-campus calls)

• When an ON-CAMPUS number is busy, initiating this feature makes your phone ring when the called party becomes available.

Call Diversion (optional)

• A Call Diversion re-routes incoming calls to an alternate phone number or to Voice Mail.

Call Park

• This feature allows you to place a call on hold so it may be retrieved from any other phone.

Call Waiting

• This feature allows you to receive a second call on your phone.

Common Abbreviated Dial

• This feature allows you to use a campus-wide shared list of speed dial codes for frequently dialed off-campus telephone numbers.

Conference

• This feature allows you to add up to 7 additional people to a phone call.

Directed Call Pickup

• This feature allows you to answer another person's telephone whithout leaving your desk, providing you know their telephone number.

External Call Forwarding

• This feature allows you to temporarily forward all incoming calls to a local, off-campus number.

Follow-Me

• A Follow-Me allows you to select a temporary alternate phone on campus or Voice Mail (5-1000) to receive your forwarded calls.

Hold

• This feature allows you to keep a call on the line to quickly retrieve information or to transfer the call.

Individual Abbreviated Dial

• This feature allows you to program up to ten frequently dialed telephone numbers in the number keys 0 thru 9 to act as a speed dial (maximum 20 digits).

Last Number Redial (off-campus calls)

• This feature allows you to redial the last off-campus number dialed.

Pickup Group (optional)

• A Pick-Up Group allows a pre-designated group of phones to answer each others calls.

Placing and Receiving Calls

• If the phone is idle, typically, outgoing calls should be placed on Access 1.

Ring Options

• You can program your Ericsson telephone to ring in several diffferent ways. For example, no ring, a normal ring, or delayed ring. Note that this feature is different than changing the pitch of the ring (see Ring Pitch Adjustment).

Ring Pitch Adjustment

• You can change the pitch (sound) of your Ericsson telephone ring tone. For example, a higher pitch or lower pitch. Note that this feature is different than changing the type of ring (see Ring Options).

Speed Dial (programmable buttons)

• This feature allows one-touch access to a programmed telephone number, on or off-campus.

Transfer

• Transfer is a standard feature on all the Ericsson telephone which allows a call to be moved from one phone to another.

545-2171
phoneservice@oit.umass.edu