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Voice Mail

Voice Mail is a centralized, computerized answering system. Each residential room is provided with voice mail service. When you use voice mail, you will be asked for a mailbox number. Mailbox numbers are the last five digits of your telephone number.

The voice mail system has many options. An automated attendant guides you through them and offers suggestions. You do not need to memorize how to operate voice mail. As you become more familiar with the options, you can make the prompts shorter and/or interrupt the automated attendant by pressing the appropriate button when the attendant is speaking.

Free Voice Mail Reference Sheet

The voice mail system has a number of features, which are covered below. You can download a free Voice Mail Reference Sheet* for your convenience.

*You'll need the Adobe Acrobat Reader to view or print this document.

Voice Mail Specifications

Permitted personal greeting length:	30 seconds
Permitted length for messages received:	1 minute
Maximum number of messages allowed:	20
Permitted number of future delivery messages per box:	5
Number of days new messages are kept:	5 days
Number of days saved messages are kept:	5 days

Initializing

To use voice mail, you must initialize it when you move into your room.

1. Dial 6-2000 from your residential telephone.
2. Listen to the instructions provided by the automated attendant.
3. Enter your initial password, which is your full 7-digit phone number (546-xxxx).
4. Follow the instructions for changing your password, recording your name and greeting. Passwords must be at least six digits long and cannot begin with a zero.

You must change the password to ensure privacy for you and your roommate(s). There is only one voice mailbox for each telephone, so you must share the service and the password with your roommate(s). When you initialize or change the password, be sure to give the new password to others sharing your phone.

When recording your names, use your first and last name and those of your roommate(s). Failure to do so could result in Residential Telecom recording your names for you. Please note that if the university finds offensive language or sounds on your voice mail, your box may be removed from the system.

Resetting

If you forget your password or move to a new room where a previous occupant's voice mail remains on the telephone, please contact Residential Telecom, 545-2103 for assistance.

Turning Voice Mail On and Off

Voice mail can be turned on or off only from your telephone. You should activate the automatic diversion to voice mail when you move into your room.

Automatic Diversion to Voice Mail After 4 Rings:

When activated, calls will be diverted to voice mail after four rings.

To activate:
With the telephone receiver off the hook, press [*], [2], [1], [#].

To deactivate:
With the telephone receiver off the hook, press [#], [2], [1], [#].

Immediate Diversion to Voice Mail:

These options are available from the main menu of your voice mailbox. See the Voice Mail Reference Sheet* for more details.

*You'll need the Adobe Acrobat Reader to view or print this document.

Record Greeting

To record a personal greeting or to change your existing greeting, use the following options:

1. Press [4] (Personal Options)
2. Press [3] (Greeting)
3. Press [1] (Personal Greeting)

Record Name

To record your name or to change your existing name, use the following options:

1. Press [4] (Personal Options)
2. Press [3] (Greeting)
3. Press [3] (Name)

Extended Absence Greeting

You might use this option when you know you will be away for a while and do not want messages left. Messages cannot be left in your voice mailbox when your extended absence greeting is activated.

To install an extended absence greeting:

1. Press [4] (Personal Options)
2. Press [3] (Greetings)
3. Press [2] (Extended Absence)

To listen to or turn off your extended absence greeting:

1. Hang up and redial 6-2000. Enter your mailbox number and password.
2. Press [0] to hear your extended absence message.
3. Press [1] to keep your extended absence greeting.
4. Press [2] to delete your extended absence greeting.

Prompt Level

To change your prompt level:

1. Press [4] (Personal Options)
2. Press [2] (Administrative Options)
3. Press [3] (Change Prompt Level)

Prompt level alters the number of options that you hear and the length of each prompt. You can change the length of the attendant's prompts to standard, extended, or rapid versions.

• Standard [1]: Lets you hear the basic options, but not all of the available options.
• Extended [2]: Lists in detail every available option.
• Rapid [3]: Assumes you are familiar with the voice mail system; gives shorter and less explicit prompts but lists many options.

Date and Time

To change the date and time setting:

1. Press [4] (Personal Options)
2. Press [2] (Administrative Options)
3. Press [4] (Date and Time)

You can turn on [1] or off [2] the option of hearing the date and time with each message that is left in your voice mailbox.

545-2103