This forms area has been created to aid TUG Reps in providing all the information necessary to process a telephone request. Links within certain forms have been provided to offer additional information. For auditing purposes, Telecom requires a TUG Rep signature (and with Project/Grant accounts, an original principal investigator signature) to process a work order request. Therefore, our online forms must be completed, printed and signed, then FAXed or mailed to the appropriate Telecom Rep at 101 University Drive, Suite B1.

(NOTE: Some forms will download in PDF Format. They require the FREE Acrobat Reader).

Customer Service (TUG Reps)

• Install/Deinstall Telephone Service

  Use this form to install new service or remove existing service.

• Move/Add/Change/Upgrade/Downgrade Telephone Service

  Use this form to move, add, or change service on an existing telephone.

• Activate/Deactivate Networking Service

  Use this form to activate or deactivate a network connection for your computer.

• Suspend/Unsuspend Telephone Service

  Use this form to suspend or unsuspend your telephone service. If you have a telephone that will not be used for several months or more, you can suspend your service for an indeterminate amount of time. The cost to suspend service is $15. There is an additional $15 charge to un-suspend service. Depending upon the monthly charges for the phone, it may be more economical to suspend it for a period of time rather than to de-install and then re-install at a later date.

• TUG Representative Change Form

  This form must be fully completed and signed by the old TUG Rep or authorized Department Head to change your departmental TUG Representative in our database.

• Satisfaction Survey

  Use this form to report changes you would like to see, areas needing improvement, or just good service that you would like to acknowledge. Our committment is to provide excellent customer service and we rely on constructive feedback to keep in touch with your needs and concerns.

• Listing Changes

  Please report any listing changes on the Listing Change Form so that we can update names and phone numbers in our database. Here are some instructions for this form.

• Expense Transfers

  If you are moving around within the University you need to transfer any telecommunications expenses from your old speed type to your new speed type number. Here are some instructions for this form.

• Long Distance Authorization Code

  A long distance authorization code allows faculty and staff members access to long distance dialing while on campus. Here are some instructions for this form.

  • Activation Form
  • Deactivation Form
  • Multi User Request Form (This form is for projects where more than one person will be using the auth code.)

• Calling Card Request

  Faculty and staff members who are required to make business calls from telephones off campus need to request a Qwest Calling Card. Here are some instructions for this form.

• Calling Card Deactivation

  Use this form to deactivate your calling card. Here are some instructions for this form.

• Establish, change, or cancel voice mail

  Use this form to establish, change, or cancel your Umass Voice Mail service.

• Campus Messenger Mailbox Registration

  Using a Caller's menu, this feature allows separate basic or enhanced voice mailboxes for up to nine people on one shared telephone line. Here are some instructions for this form.

• Cellular Phone Request

  The Voice Processing Services Office owns cellular phones that are loaned to University departments for temporary usage and testing. Here is the policy for cellular telephone rentals.

545-2171
phoneservice@oit.umass.edu